Hotspot Lending Policy

Policy Statement

This Hotspot Program supports the Massachusetts Board of Library Commissioners’ goal to Advance Equitable Access to Resources by promoting “excellent connectivity and technology infrastructure, training, and support frameworks to equitably meet the needs of library users in Massachusetts” and the Institute of Museum and Library Services’ American Rescue Plan Act Objective 1.1 to advance digital inclusion.


Who Can Borrow a Hotspot?

Any resident from a municipality certified in the State Aid to Public Libraries program by the Massachusetts Board of Library Commissioners is eligible to borrow a hotspot.  Patron registration in the library system may be required.

Hotspot borrowers must be 17 years old and in good standing with the library.

Only one hotspot is allowed per household.  Each hotspot will support up to 10 connected devices.

For How Long?

Hotspots may be borrowed for 3 weeks; with 1 renewal.

Hotspots must be returned inside the Charlton Public Library (not in the outside drop box) and may not be checked out again for at least a 24-hour period.

Loss Or Damage.

Borrowing privileges will be revoked and the Hotspot will be disabled if not returned within 7 days of the due date.

Acceptable Use

Borrowers will adhere to the library’s internet acceptable use policy when using the mobile hotspot.

While checked out, the hotspot remains the responsibility of the borrower. Borrowers should not lose control of the device by lending to friends or associates.

Any attempt to alter the configuration of the hotspot is strictly prohibited and may result in loss of borrowing privileges.


Hotspot Availability

Hotspots may be reserved via the online library catalog.  

Hotspots are filtered by default using T-Mobile’s content filtering for education. Borrowers may request that hotspot filtering be disabled when borrowing a device.  The library will not ask for a stated reason.

Hotspots should be returned to the adult circulation desk at the Charlton Library.  Do NOT place the hotspot in the book drop.

Hotspots should be returned with the power cord, SIM card, battery and case to the Library in the same good working condition as it was when it was checked out.

If the hotspot is not returned within 7 days after the due date, service will be turned off and the hotspot will become unusable.

If the hotspot is damaged or not working, return it to the library desk. Report the nature of the damage to a staff person.

Problems? Direct borrower technical support is provided by T-Mobile to library hotspot borrowers at: (844) 341-4834.


The Library is not responsible for any files, data or personal information accessed/transmitted using the hotspot.

The Library will have no liability for direct, indirect or consequential damages related to the use of the mobile hotspots, including loss of data, or privacy invasions.  Those who use the hotspots do so at their own risk and assume full liability for their actions.

Hotspot users are accessing the internet through the T-Mobile network, not the Library’s network.

Illegal acts involving Library equipment or services may also be subject to prosecution.



    I    I have read and understand the Hot Spot Policy

Name: _______________________________________________________________

Signature: ____________________________________________________________

Date Checked Out:  ______________

Quick Start Guide